Warning: Please Check The National Blacklist!

Please check the national blacklist before you proceed with the unlock. Your phone must not be on the National Blacklist. If the phone is blacklisted, you will be unable to use the device with any carrier in North America. No refunds will be given if the phone is blacklisted, or becomes blacklisted. By continuing you agree to this. Click here for more information.

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Thank you for submitting a carrier unlock request, your mobile device will be unlocked based on the time the form stated after payment is received. If you have any questions please email [email protected]

Carrier

1 Business Day

1 Business Day

1 Business Day

1 Business Day

1 Business Day

1 Business Day


1 Business Day

Up To 5 Business Days

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Mobile OS

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Carrier

1-5 Business Days

1-5 Business Days

1-3 Business Days

1-3 Business Days

1-5 Business Days

1-5 Business Days


Up To 15 Business Days

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Carrier

$49.99
24 - 48 Hours

$49.99
24 - 48 Hours

$49.99
5 - 14 Business Days

$49.99
5 - 14 Business Days

$49.99
5 - 14 Business Days

$49.99
5 - 14 Business Days


$49.99
24 - 48 Hours

$49.99
24 - 48 Hours

$49.99
24 - 48 Hours

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ESN / IMEI / MEID

Dial *#06# To Find The Number
OR Click Here for Instructions

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Price

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Summary

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Delivery Policy


1. Form of Delivery

All unlock confirmations, unlock codes, factory unlocks are being delivered by E-Mail.


2. Delivery Timeframe

The estimated delivery timeframe depends on the specific requested model/carrier combination and is outlined on every product page. The timeframes outlined are estimations based on the average across all carriers available for this specific model, so there is no guarantee the actual delivery time always matches the estimated time outlined on the product page. In case the unlock processing time exceeds the outlined timeframe significantly, the customer will be notified. To get more information about the actual processing time for a specific model/carrier combination, the customer is welcome to enquire about it to our support team.


Cancellation Policy


1. Timeframe

Orders may be cancelled only either if the order processing has not been initiated yet, if the order is not completed within four weeks starting with the day of the order or if the unlock cannot be delivered at the price stated on the product page. Once the order has been completed, the Cancellation Policy is being superseded by the Refund Policy.


2. Cancellation Notice

The cancellation has to be made either by E-Mail (to [email protected]) In any case the cancellation notice must include the E-Mail address used in the order and the related order number.


Refund Policy


1. 100% Money Back Guarantee

Our "100% Money Back Guarantee" ensures that the provided unlock code, factory unlock or software unlocking solution will work on the customer’s device. If the code is erroneous (Code Unlocking), the IMEI still locked (Factory Unlocking) or the software unlock unsuccessful, a full refund will be issued if not excluded by any other policy listed below. In any case, before a refund is issued, a support representative will attempt all possible methods to achieve a successful unlock result.


2. Incorrect Order Submissions

It is the sole responsibility of the customer to make sure their order details are correct when submitting their order. If the provided IMEI, S/N, PID, carrier or phone model is incorrect and the order is in processing or completed, the order cannot be refunded as human errors on the customer side are completely out of our control. It will be left completely to the discretion of Matrix Mobile Inc. on how these errors will be handled. Incorrect carrier submissions for Factory Unlock orders are generally only refundable if the network choice was based on the results of a previously ordered Network Check by Matrix Mobile Inc.


3. Code Not Found

In the case the customer's IMEI returns as a "Not Found" code, a support representative will offer an alternative method to have the phone unlocked or issue the customer a full refund. In case a code is erroneous, video evidence will be requested. The video must be one continuous video displayed in the follow sequence. 


4. Hard-locked & Previously Unlocked Phones

If the customer’s cell phone is hard-locked or was previously unlocked with or without the customer's knowledge, no refund will be granted.


5. Modified Firmware & Jailbreaking

No refunds are granted if the provided unlock code, factory unlock or software unlock solution is not working properly or cannot be applied to the phone due to previous jailbreaking or other modifications to the firmware of the phone. It is the sole responsibility of the customer to restore the factory default settings in order to proceed with the unlock.


6. Incompatibility between Phone and Desired Network

It is the sole responsibility of the purchaser to understand or inquire about compatibility between a phone and the desired SIM card that is to be used. For example, by unlocking a GSM phone, one will not be able to use it on a CDMA or iDen network. Matrix Mobile Inc. is not responsible for any refund, reimbursement, credit or anything of this nature as it is impossible for Matrix Mobile Inc. to know which network carrier the purchaser would like to use.


7. Lost/Stolen Devices and Blacklisted/Barred IMEIs

Refunds cannot be granted for unlock codes that cannot be entered in cellular phones which have been reported as being lost or stolen or for failed factory unlocks due to blacklisted or barred IMEIs.


8. Refund Procedure and Timeframe

In case a refund is applicable in accordance to the policies listed above, the customer must request the refund within 60 (sixty) days starting with the order completion date and provide a video evidence. The video must be one continuous video displayed in the follow sequence. A detailed instruction about the required content of the video will be provided by Matrix Mobile Inc. Once the video has been provided, Matrix Mobile Inc. will review it and issue the refund within 24 hours.

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